Terms & Conditions

  1. Definitions
    1. “we”, “us”, “our” refers to Siam Betta Fish and/or its suppliers
    1. “you”, “your” refers to the buyer, purchaser, customer or other such user of our site
    1. “Siam Betta Fish”, refers to and includes all directors, staff, suppliers, contractors and any/all others connected to Siam Betta Fish.
    1. “Courier”, “Postage”, “Shipping”, “delivery” or similar refers to any third party delivery company used to deliver your order
    1. “Original Purchase Price” or similar refers to the price on the invoice issued at point of sale
    1. “Terms”, “Conditions” or similar refers to this agreement and include the Privacy Policy
  2. General
    1. The terms and conditions apply to users of Siam Betta Fish’ website or Facebook page/group. An order submitted by you is an offer by you to purchase the goods for the price as specified at the time you place an order.
    1. By using the sites, you accept and agree to these terms and conditions. The terms and conditions are subject to change at any time without notice. Continued use of the sites is understood as your acceptance of any changes to the terms and conditions.
    1. Customers are bound by the warranty conditions and obligations provided by the manufacturer for each individual product. Breaching warranty conditions and obligations voids any warranty cover provided by the manufacturer or Siam Betta Fish. We will not be liable for any fault, loss or damage occurring due to the customers failure to adhere to warranty conditions and obligations.
    1. If any part of the Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable in any jurisdiction, then that provision shall be deemed to be severable from these Terms and conditions and shall not invalidate any of the remaining provisions of the Terms and Conditions or affect the enforceability or validity in any other jurisdiction.
    1. Each provision of these Terms and Conditions shall be understood as separately applying and surviving even if for any reason one or the other is held to be inapplicable or unenforceable in any circumstance.
  • Siam Betta Fish reserves the right to refuse service for any reasons and to any persons.
  • Privacy Policy
    • The Privacy Policy forms part of the Terms & Conditions is subject to change without notice
    • We collect information when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. When ordering or registering, as appropriate, you may be asked to enter your name, e-mail, mailing address, company information, date of birth, phone number, or credit card information
    • IP Addresses of all orders are logged and stored with your order information
    • We use your information we collect in one of the following ways:
      • Personalisation of experience
      • Improving the website
      • Improve customer service
      • Process Transactions
      • Administer contests, promotions, surveys or other site features
      • Send Periodic emails
    • The email address provided for ordering processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
    • Your information, whether public or private will not be sold, exchanged, transferred, or given to any other company for any reason without your consent other than for the pure purpose of delivering purchased product or services requested.
    • We implement the use of a secure server to protect your private information and such information will not be stored on our servers.
    • By using our sites, you consent to our Terms & Conditions which include the Privacy Policy
  • Warranties you make to Siam Betta Fish
    • You represent and warrant that Siam Betta Fish will not be liable for any expense or injury (including indirect loss such as loss of revenue, profits, anticipated savings, goodwill, business opportunities, injury to your reputation) in contract, tort, statute or otherwise, howsoever caused including directly or indirectly from or in connection with these terms.
    • Subject to any rights you have under consumer protection law, Siam Betta Fish excludes to the fullest extent possible under Law, all implied terms and warranties whether statutory or otherwise, relating to the subject matter of these Terms. You are entitled to retain certain rights under consumer protection law that cannot be excluded.
    • Our liability to you for loss or damage of any kind arising out of these Terms will be reduced or limited to the extent (if any) that you cause or contribute to the loss or damage.
  • Legal
    • By placing an order with Siam Betta Fish you confirm that you are over the age of eighteen years.
    • By placing an order with the site, you are entering a binding contract to purchase the items. You confirm you have the authority to utilize the payment method used.
    • You agree to obtain consent to provide any third-party information required for the supply of gift products and gift certificates ordered by you.
    • IP addresses are logged for all orders placed and may be used to verify a transaction with any financial institution involved or to pursue legal action if required due to fraud or other misrepresentations.
    • Any fees or charges incurred by us due to unpaid or fraudulently charged back invoices will be added to the principal debt. We reserve the right to utilise debt collection agencies or to pursue court action to recover monies owed of any amount.
    • Customers are prohibited from writing, publishing or other, any statement, announcement, blog or article without express permission from Siam Betta Fish.
  • Website/Content/Copyright
    • All content included on the sites including, but not limited to, text images and logos is the property of Seven Fishes or its suppliers.

The websites located at www.siambettafish.com is owned and operated by Siam Betta Fish and are copyright protected by International copyright laws. Reproduction in any form of any part of this website is prohibited unless written consent is obtained from Siam Betta Fish.

  • Unauthorised use of the sites may give rise to a claim for damages and/or be a criminal offence.
    • All products purchased through us are sold via description only. Images on the sites are as accurate as possible, however in some situations exact product images are unavailable and substitutes are used. Use of best judgement is required, including reading product titles and descriptions, and contacting us prior to purchasing with any queries you may have.
    • Website content is kept as up to date as possible and can change at any time
    • We are not liable for any loss or damage caused by the use of the sires, including the failure of all or parts of them.
  • Method of Payment
    • We accept payment via Paypal, Visa, MasterCard, Bank Transfer, or cash.
    • Orders will not be shipped until payment has been received in full
    • Promotional offers, discounts codes and similar are available until the expiry date provided or until withdrawn. We reserve the right to withdraw any promotional offer or discount code at any time without notice.
    • All credit card transactions are secured using Secure Socket Layer (SSL) Encryption. All credit card information processed by a third-party merchant, Shopify Payments, and therefore complies with their strict privacy and security policies.
  • Refunds and/or Exchanges
    • Live fish and plants are not returnable.
    • We do not offer a ‘Change of mind’ policy
    • Death on Arrival (DOA)
      • In the event of DOAs of live fish, an image must be provided of the animal in an unopened bag for a refund or exchange.
      • Image must be provided within 24 hours of receiving the package. We reserve the right to obtain information from the couriers to verify delivery times.
      • Refunds will not be provided in the event the live animal has been left unattended for long periods of time after delivery.
      • Siam Betta Fish will not be responsible for any damage or loss incurred as a result of mishandling by the courier services such as loss of packages, excessive delays and damage to items.
      • Siam Betta Fish reserves the right to implement Authority to Leave remarks on parcels of live animals in accordance with the courier policies.
      • Refunds will not be provided in the event of fin nipping in transit. It is understood with a purchase that fin nipping is an occurrence that can result from shipping stress
      • Postage costs are not refundable in the event of DOAs
      • We reserve the right to refuse the DOA policy on certain live organisms with prior notification to the customer before purchase.
  • Payment of Postage Costs
    • The customer is liable for all and any postage, handling, return, redirection and redelivery charges for any purchase, return or warranty claim including fees for uncollected or returned items.
    • The delivery fee we charge only covers the cost of the delivery of your fish to your local transhipper, you have to pay the fee to the local transhipper in your country, to send the betta to your home or office.
    • Delivery costs are not refundable under any circumstance
    • Redelivery, redirection or return fees will be charges at cost price to the customer.
    • International customs, duties or other taxes payable by the receiver
  • Damaged/Missing/Incorrect Items
    • In the event an order arrived damaged or with a missing or incorrect item, you must notify us within 1 business day of delivery
    • For damaged items, images of the item, internal and external packaging and barcodes are required within 1 business day
    • Transit insurance for dry goods and equipment is void 24 hours after delivery
    • We will only replace items damaged during transit for the same or a very similar item, such as a different colour of the same product. Exchanges, refunds or credits are not available for items damaged in transit.
    • No liability is accepted for loss of livestock and/or plants which may be caused due to delivery delays or damage to an aquarium, terrarium or other. It is the responsibility of the customer to ensure any livestock or plants ordered from a third party are done so after the housing as arrived in a condition suitable for use.
  • Handling and Delivery Times
    • Unless agreed by Siam Betta Fish, we will deliver products to the delivery address provided and listed on the order confirmation between 9am-5pm on business days only.
    • It is your responsibility to ensure acceptance of all deliveries and provide signatures as proof of delivery when required. Any redelivery or refusal will incur additional charges.
    • Items sent may be left at the address provided when the courier deems it safe to do so. We accept no responsibility for items left unattended at the delivery address. Please provide an address where someone will be available to accept delivery if you do not wish for them to be left.
    • Please allow from 3-10 business days for standard delivery depending on courier. Remote, rural, bulk or special order items may take longer.
    • Express orders are sent via overnight delivery services, however if you are outside next day delivery network areas of the courier, it cannot be guaranteed. Express services cannot be guaranteed due to factors we have no control over such as courier transport mode delays and breakdowns.
    • We do not offer any form of international deliver nor do we support the use of freight forwarders. We will not complete or submit any declarations, custom forms or freight forwarder documents.
  • Order Cancellations
    • All orders are final and cannot be amended or cancelled unless in exceptional circumstances.
    • Order cancellations will not be considered after the order has been packaged and or shipped
    • Custom orders, special order items, bulk orders cannot be cancelled under any circumstances
  • Use of Goods
    • All products purchased from Siam Betta Fish must be used only in the manner that they are intended to be used.
    • Products purchased from us may not be modified in any way. We accept no responsibility if products are modified in any manner and any warranty is void
    • No liability is accepted for any loss, injury or damage howsoever arising from the purchase of use of any item available through Seven Fishes
    • Use of goods is at your own risk
  • Viruses and Use of Cookies
    • We cannot guarantee that any file or program available for download and/or execution from or via our sites is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this site, and you release us entirely of all responsibility for any consequence of its use.
    • Cookies are smaller pieces of information that your browser stores on your computer hard drive. We use cookies to provide site usage information as well as assist to improve and develop products and services we offer.
    • If you disable cookies on your web browser, you may not be able to fully experience all features of our store.
  • Third Party Sites
    • This site may contain links to third party sites. We are not responsible for the condition or the content of these sites. You access the sites and use the sites’ products and services solely at your convenience and do not indicate, expressly or impliedly, any endorsement by Seven Fishes of the sites or the products or services provided on the site.
    • We are not responsible for the privacy practices or terms and conditions of sires that are linked to the site via hyperlinks, banner advertising or otherwise. Please take care at all times to check whose site you are visiting.

Unfortunately because of Covid19 and freight delays, we are no longer able to send orders outside of Asia. For now we are only sending fish to the following countries: Philippines, China, Hong Kong, Cambodia, Singapore & Malaysia.

We will automatically refund any orders outside of the Asian region such as Europe & the US for example, however please note there will be some delays with your refund so please do not order if you are not in one of the countries stated above.