F.A.Q

Have Any Questions?

Recently Asked Questions

Below you’ll find answers to some of the most frequently asked questions. We are constantly adding most frequently asked question to this page.

Females can be kept together in what is called a ‘sorority’ provided that there is enough hiding spots when aggression levels get too much. Males cannot be kept together with either sex.

We are currently a fully online store. We welcome any questions or queries for more information in regards to the products (e.g. extra videos & pictures for the fishes), just send us a message.

Please put the product in your wish-list or send us a message and we will try to replenish the stock as soon as possible.

The bettas depicted in the picture are an example of the betta breed purchased, unless otherwise stated it is not the exact fish you will receive. We do offer a VIP service where prices are a little bit higher allowing you to select the actual fish.

 

Please be aware that marble variety bettas (i.e. Koi, Grizzle, Fancy, etc.) can change pattern and colour during transit as well as over time. We cannot guarantee the pattern will remain the same throughout its lifetime.

 

Fin nipping during transit is an occurrence that can happen during postage. Please understand this is a risk with long-finned varieties.

As we are currently a fully online store, all purchases are done through the website. Please follow the check-out prompts to complete the purchase.

Yes, we have a very large variety of fish and rarely have time to put them all on the site, if you after a particular first that you do not see on the website please feel free to contact us with details of what you would like.

Delivery

Below are some of the most frequently asked questions regarding delivery

Fishes can be shipped worldwide. We currently ship to over 17 countries around the world.

Shipping is included in the price of the fish, depending on where you are located that will be potentially an import fee plus the transhipper fee.

The fish will need to be prepared for shipping.
Please place the orders in by 2pm the previous day for the fish to be shipped out. For example, please place the order by 2pm on Tuesday for shipping on Wednesday.

Yes, any address except PO Box addresses are accepted

We do not have drivers and delivery persons of our own. We make use of third party services for this and the delivery times are much dependant on the routes the drivers take as well as their workload. As such, contacting the drivers is based on the companies discretion as they are not our employees.

Orders usually arrive within a week, often less. The time-frame is only an estimate. Delays do occur with courier vehicle breakdowns and quarantine checks.

We ship Live fish on Mondays & Wednesdays to prevent any delays causing the fish to be stuck over the weekend in the depots.

Yes, a tracking number will be provided for you to track the progress. Please contact us via email or Facebook if the tracking number is invalid.
Can I have my order delivered to a PO box address?

Yes, address changes have to be authorised in-person by calling the couriers.
Please be aware that address changes cause a 24-hour delay in deliveries.
Please ensure that the addresses are correct on check-out. Extended delays from an incorrect address and resultant DOAs are not refundable.

Return, refunds & exchange

Below are some of the most frequently asked questions regarding Return, refunds & exchange

Please send us a clear picture/video of the fish in the unopened bag, we will provide a full refund for any fish arriving dead.
Postage costs are not refundable.
Please refer to the DOA (Dead on Arrival) policy for more information

Refunds will be processed normally in 1-3 days. Depending on the method of payment, the time can vary slightly.

Unfortunately, change of minds of live fish are not refundable. We do not endorse impulse purchasing, so please have all preparations in place prior to purchasing.

We do not condone the sending of illegal items across state borders, but unfortunately it is a common question asked. As stated, some items are not allowed into certain countries and states due to state Quarantine Laws. If this advice is ignored and items are destroyed by quarantine, items are not refundable. Please do not purchase items that are not allowed in your country or state. If you do, it will be at your own risk.

Payment

Below are some of the most frequently asked questions regarding Payments

We accept Mastercard, Visa, American Express, Apple Pay, Google Pay and ZipPay.

Technical

Please contact us in case of any ordering diffculties.

Let us know through Facebook or email and we’ll sort it out for you as soon as possible.

Let us know through Facebook or e-mail and we will fix it as soon as possible.

Ordering

How to order?

One of the biggest questions we are always asked is, how exactly people buy a fish from us? Including receiving the fish in their home country, so with this in mind we have put together this Page as a resource for our customer’s, detailing the step-by-step process of how it all works.

How to order Betta fish from Thailand

Hopefully this makes it as transparent and straightforward as possible, we are experts at what we do and make the whole process very easy. For those people that are a bit more Image focused also created a nice diagram detailing the process.

    1. 1. Step one is a simple as you shop on our website and find a fish (or a few fish), that you hopefully fall in love with and want to buy!
    1. 2. Purchased the fish by following the easy-to-use shopping cart, payments are handled securely by Stripe payment system, we also offer PayPal for convenience so you can choose which ever you prefer. In an effort to make this process as transparent as possible our prices include the shipping fees both to your country and to the transhipper within Thailand.
    1. 3. After placing your order, we will send your face to the local Thai transhipper who then sends it to a transhipper in your country.
    1. 4. We send your contact details to the local transhipper in your home country, and they will contact you when your fish has arrived allowing you to organise delivery.

*FYI we use transhippers as they are licensed to ship and receive fish removing any chance that they get stuck in quarantine or rejected.
**There will be a fee for you to pay to the local transhipper for them to handle the fish additionally you will need to pay for the fish to be delivered to you or you can organise collection if you live locally to the transhipper. Please note we can send to any transhipper in your home country so if there’s one near your home then we are more than happy to send directly to them.

We have a number of transhippers we work with her a list of some and the fees for receiving and handling the fish. Note as mentioned we do not need to send to these transhippers they are just for your guidance and information. If you have a transhipper you would prefer to use them, we are more than happy to work with them for you.

Choosing a transhipper located near your address will help ensure your betta arrives at your destination address safely and more quickly.

For new buyers, you could contact transhipper to confirm arrival date and exact amount of transhipping fee.

UK

1. Lisa Bradshaw
Email lisabradshaw2512@gmail.com
Phone: +447455896845

2. Pimmy Illiam
E-mail: mrspimobai@gmail.com
Phone: +447 861 587 880

Canada

1. Hung Pham – Ontario:
Email topqualityfish@yahoo.ca
Phone (52) 905-358-2525
(52) 993-3530-058

2. April’s Aquarium – Vancouver
Email aprilaquariums@gmail.com
Phone : 604 838 2616

Germany and European Countries

(Poland, Romania, Sweden, Ireland, UK, Portugal, France, Italy, Austria, Switzerland, Hungary, Belgium, Slovenia, Slovakia, Denmark, Spain, Norway, Greece, Finland, Holland, Luxembourg, Czech Republic, Bulgaria and Malta)

1. Jan Saßmann :
janskampffische@aol.com
www.facebook.com/janskampffische

2. JS Betta : Jasmin-geier@hotmail.de

Italy

Exotica / Direnzo Valentina
E-mail : comexdv@yahoo.it
Phone: +39 327 70 27 190
Website : www.exoticastore.it

Poland

Flower Fish / Dariusz Tomasiak
E-mail : flower.fish.stroe@gmail.com
Phone. : +48 609 799 359

Switzerland

Zuri Betta / Sabrina Ij Dichne
E-mail : di-sabrina@hotmail.com
Phone : +417 922 277 16

UAE-DUBAI

Green Desert Aquarium
E-mail: info@greendesertaquarium.com
Phone : +971 564 66 33 40
https://greendesertaquarium.com

Japan

Hiroki Ishizu – Osaka
Email info@bettashop.net
Phone 06 6772 8400

Mexico

Alberto Morales
Email abl_mova@hotmail.com
Facebook Alberto Morales,
Phone 044 55 31 33 98 57

Philippines

Gerald Prodon:
Email stungunbetta@yahoo.com,
pinoyaquaticstrading@gmail.com
Phone 639-228-390-152

Brazil

Osvaldo Lorando Assis
Facebook: Osvaldo Lorando Assis

USA

We recommend:

1. Edy Tamtama: New Jersey
Email: transhipper.service@gmail.com
Phone (121) 571-55326

Here are his fees:

Import fee $3/fish + heat pack $3 (if needed) + Shipping

Shipping options
USPS Priority 2-4 days $25
Fedex Overnight $35 – $70 (depend on area)
For accurate quote please contact us.

Pickup also available (pickup fee $5/fish)

 

2. Linda Olson (Denver-Colorado)
E-mail : linda_9555@hotmail.com
Phone: 720-999-1261

3. Joel Fernandez – Dallas, TX:
Email jolemaclama@gmail.com
Phone (972) 551-9313

4. Ivan Ramirez (Miami-Florida)
E-mail: tropicalfish305@gmail.com
Phone: 786-209-9355
Facebook : loan Andres (fish transhipper services)

5. Koo Yang (Minnesota)
E-mail: bettaworld09@hotmail.com
Phone: 651-442-4570
Facebook : https://www.facebook.com/MNTranshipper/

6. Julie Tran (Los Angeles-California)
E-mail: flowerhornsfrombeyond@yahoo.com
Phone : 916-424-5290

7. Tucky Hama: Los Angeles, CA.
Email tuckysbettas@hotmail.com
Phone (818) 4543894

8. Michael B. Sanchez (USA. & Puerto Rico & Costa Rica)
Facebook : Michael B. Sanchez

India

Ravi Shanker
Vl Aquarium and Pets
Chennai
Tel: +91 99400 43323
+91 99400 43050

Singapore

Farmhouse Aquatics LLP
50 Jalan Limbok S548730 Malvin Tan
Phone: +65 8869 6777
+65 9339 6262
https://www.facebook.com/Farmhouse.Aquatics/

Indonesia

Natashaya Aquarium
Mr.Fajar Yulianto
Tel: +62 82123252325

JBG Transhipping Service
jotyatmadjaja@gmail.com
+62 812-9797-1227
https://www.facebook.com/JBGTranshipping

Taiwan

Mr.Jimmy yeh
Tel.+886954018609

Myanmar

Pyae Phyo Oo
Phone : +959425023962

Korea

DAON AQUA
77, Nowon-ro 1-gil, Nowon-gu, Seoul, Republic of korea
Tel. : 010-9005-4064

Vietnam & Cambodia

Tran Thanh Tuan
201/5 Nguyen Thai Son , Go Vap , HCM . Vietnam
Tel: +84978339052 , +84938197465
https://www.facebook.com/guppyvietnam

Malaysia

Patrick Yeoh
Perlis city , Malaysia
Email: pyeohek@pd.jaring.my
Tel: +60125236777

Australia
*Please note we don’t currently send this to Australia due to intensive and highly inhibitive regulations

Jodi-Lea Matheson – Queensland
Email fishchick@gmail.com
Phone 429-709-410 (Buyer must contact transhipper before buying)

Want quick support?

We are always here to help the needy peoples any where in the universe please send us your problematic questions.

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